Sustainability

Generating business with neutrality The management committee of the organization has a clear policy in order to register the neutrality in business including remain the stakeholders’ importance,

The management committee of the organization has a clear policy in order to register the neutrality in business including remain the stakeholders’ importance, have a responsibility and equally treated to every partner and customer. The customer satisfaction assessment, for example, 37.5% of satisfaction in petroleum business, 90.8% of satisfaction in petrochemical business, 87.5% of satisfaction in IRPC Port and chemical storage, 87.6% of satisfaction in asset management which details are stated in the annually report of 2014 and the report of well management. Several seminars are conducted for employees to raise awareness of Knowledge Management and to raise awareness of good govern. The organization also supports environment, society and the disadvantage youths by creating many projects including anticorruption seminar, prostheses unit, “Dee Kan Na” Project by Chulalongkorn University, and Support for Children with Disabilities at Rayong Panyanukul school.

The organization has purchase policy following Green Procurement which has high impact on the business management. The organization allows employees to select environmental concerned dealers to provide chemical substances used in production. The acquired products must not contain banned substances. Each dealer must undergo several managements such as ISO 14000, ISO 26000, REACH and RoHs requirement in order to prevent the harmful violation to human and environment which may have caused during the use of chemical substances in the production.