Dr. Siri Jirapongphan Chairman and stakeholders as appropriate. Meeting agenda will be delivered to members of the Board prior to the Board meeting, so they can better prepare for decision-making. The company has announced policy and an integrated approach to Governance, Risk Management/Internal Control and Compliance (GRC), which will be communicated to raise awareness among employees about GRC implementation guidelines and how to apply it in the line of their duties to ensure efficiency, transparency, and compliance. IRPC has provided internal communication channels, which consist of communication from the top management to employees through Town Hall events, via corporate intranet, e-mail, and Line group. External communication channels for stakeholder engagement consist of SMS, Line group, e-mail, Facebook page and corporate website. There are also units dedicated to regular information disclosure to stakeholders as well as complaint handling channels and Whistleblower system to assure employees and external persons that their complaints will be handled in a transparent, honest, fair, and timely manner, while being kept confidential. Complaints relating to fraud or corruption will be screened by the Internal Audit Office while complaints on other matters will be handled by a scrutinizing committee under the GRC. 5. Monitoring Activities IRPC has established a process for monitoring and assessing the adequacy of internal control along with guidelines to further improve and enhance the efficiency and effectiveness of the company’s internal control system. Executives at all levels are charged with the duty to provide oversight and monitor work systems under their respective purviews to ensure efficiency and strict compliance with applicable policies, rules, and regulations. Internal control unit of Corporate Strategic Planning and Sustainability Department is tasked with assessing the adequacy and suitability of internal control system while providing advice on how to improve or remedy internal control deficiencies that have been detected. IRPC imposes reporting requirements for any internal control deficiency detected so that the management is alerted in a timely manner, along with monitoring process to ensure any remedial measure taken is effective and completed on time. The Internal Audit Office, an independent unit reporting directly to the Audit Committee, is tasked with reviewing and assessing internal control effectiveness for various activities under audit plans approved by the Audit Committee. These plans align with IRPC’s strategic direction and critical risks facing the company’s operations. The office also provides recommendations for improving internal control efficiency and effectiveness by informing the management of remedial actions, reporting findings and the progress status of remedial actions to completion to the Audit Committee of IRPC Public Company Limited. 271 Internal Control and Connected Transactions 56-1 ONE REPORT 2023
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