Stakeholder EngagementGRI 102-21, GRI 102-42 IRPC conducts internal and external stakeholder engagement every year to understand the views, interests, expectations, and concerns, especially from the economic, social, and environmental perspectives, of each stakeholder group. The business unit responsible for engagement with each stakeholder group identifies stakeholders and draws up IRPC’s stakeholder engagement procedure. Stakeholder Engagement Procedure Prioritize key issues • Outcome: Summary of key issues and topics for stakeholder interviews Collect interview feedback • Outcome: Interview results Identify internal and external stakeholders • Outcome: All internal and external stakeholder groups are covered Interview evaluation and analysis • Outcome: Summary implementation report Draw up a plan for stakeholder participation and guidelines • Outcome: A plan to interview representatives of all stakeholder groups to encourage participation Develop future engagement guidelines • Outcome: Future stakeholder engagement strategy, projects and guidelines. Stages of implemen- tation Stage 1 Stage 4 Stage 2 Stage 5 Stage 3 Stage 6 Corporate Sustainability Assessment IRPC gives foremost priority to the management of eco-efficiency of manufacturing processes and its constant improvement, along with respect for the human rights, enterprise-wide innovation and workforce development, climate change adaption as well as water management, hygienic and safety standards, and quality of life of the community and customer relationship management, etc. All these measures, put in place to ensure maximum effectiveness, coupled with dedication of the management and personnel to good governance principles and sustainable development policy, contributed to the Company being recognized and selected as a member of the 2021 Dow Jones Sustainability Indices (DJSI) in the Oil & Gas Refining and Marketing sector for eight consecutive years, and was ranked Gold Class The Sustainability Yearbook 2021, which are testament to our business acumen guided by IRPC sustainable development policy, good corporate governance as well as our commitment to maintenance of balance in economy, society and environment, along with positive stakeholder relationships, to drive growth and prosperity for all. 112 IRPC PUBLIC COMPANY LIMITED 56-1 ONE REPORT 2021
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