IRPC commits to engaging with our stakeholders to build a good relationship with transparency and to build the foundation for success between IRPC and its stakeholders that respond to current and future challenges. IRPC defines sustainability 3Cs strategy, so called, “Climate Change, Circular Economy, Creating Social Value” aiming to balance business and stakeholder expectation and business. The policy of stakeholder engagement is enforced under Corporate Governance Handbook which covers identified groups of stakeholders and management approach of each group in order to maximize the benefits and properly manage by fairness.
Way of IRPC Stakeholder Engagement
IRPC defines the development of stakeholder engagement insight beyond the conventional way in order to pursue our commitments against the external drivers from technological development, demographic shift, climate change, and water resources. Our way focus on creating shared value between IRPC and our stakeholders, comprehensive engagement, and understanding the real issue. IRPC believe that this positive and sincere approach will create sustainability to our business as well as our stakeholders.
IRPC establishes Stakeholder Engagement Procedure as a corporate guidance for understanding the stakeholders’ opinions, concerns, and comments in order to utilize them as inputs for proper engagement plans for each stakeholder.
IRPC has a complaint procedure as guidance for managing and tracking complaints, suggestions, and comments from our stakeholders. The procedure covers assessment process and managing improvement by identifying level of severity, response time, and highest responsible function as defined severity level. The complaint flowchart is shown as below;
All complaints are handled through the Emergency Control Center 24 hours a day. They will be forwarded to the Operations and Environmental Quality Observatory, and Production
Departments for investigation process, and report to the Board of Directors with the President as the Chairman. Then, IRPC will notify the complainant within 1 hour of any possible action and remediation.
Furthermore, IRPC plans to develop Stakeholder Engagement KPI and lesson learnt tracking system to increase the effectiveness of the measurement and maximize adoption of the lessons learnt.