Stakeholder Engagement

Management Approach

1. Policy

IRPC commits to engaging with our stakeholders to build a good relationship with transparency and to build the foundation for success between IRPC and its stakeholders that respond to current and future challenges. IRPC defines sustainability 3Cs strategy, so called, “Climate Change, Circular Economy, Creating Social Value” aiming to balance business and stakeholder expectation and business. The policy of stakeholder engagement is enforced under Corporate Governance Handbook which covers identified groups of stakeholders and management approach of each group in order to maximize the benefits and properly manage by fairness.

2. Responsible Organization

Way of IRPC Stakeholder Engagement

IRPC defines the development of stakeholder engagement insight beyond the conventional way in order to pursue our commitments against the external drivers from technological development, demographic shift, climate change, and water resources. Our way focus on creating shared value between IRPC and our stakeholders, comprehensive engagement, and understanding the real issue. IRPC believe that this positive and sincere approach will create sustainability to our business as well as our stakeholders.

  • Co-creation – IRPC focuses on collaboration and partnership of mutual interest between the company and our stakeholders, does not focus on potential risks that are relevant to IRPC business only. The concept will move IRPC beyond just consulting and interviewing.
  • Multi-level Engagement – IRPC focuses on broaden our references by engaging not only the direct stakeholders, but also engaging stakeholders with adverse impact to IRPC operations whether that person has marginal power or low level of authority.
  • Deep Engagement – IRPC focuses on stakeholder engagement in depth on material issues that impact corporate strategy.

IRPC establishes Stakeholder Engagement Procedure as a corporate guidance for understanding the stakeholders’ opinions, concerns, and comments in order to utilize them as inputs for proper engagement plans for each stakeholder.

Grievence

IRPC has a complaint procedure as guidance for managing and tracking complaints, suggestions, and comments from our stakeholders. The procedure covers assessment process and managing improvement by identifying level of severity, response time, and highest responsible function as defined severity level. The complaint flowchart is shown as below;

All complaints are handled through the Emergency Control Center 24 hours a day. They will be forwarded to the Operations and Environmental Quality Observatory, and Production

Departments for investigation process, and report to the Board of Directors with the President as the Chairman. Then, IRPC will notify the complainant within 1 hour of any possible action and remediation.

Furthermore, IRPC plans to develop Stakeholder Engagement KPI and lesson learnt tracking system to increase the effectiveness of the measurement and maximize adoption of the lessons learnt.


Warning: Invalid argument supplied for foreach() in D:\xampp\htdocs\wp-content\themes\irpc_theme\single-sustain_post.php on line 101

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation,analyze site usage, and assist in our marketing efforts.

Privacy Preferences

คุณสามารถเลือกการตั้งค่าคุกกี้โดยเปิด/ปิด คุกกี้ในแต่ละประเภทได้ตามความต้องการ ยกเว้น คุกกี้ที่จำเป็น

Accept All Cookies
Manage Consent Preferences
  • คุกกี้ประเภทจำเป็นถาวร (Strictly Neccessary Cookies)
    Always Active

    คุกกี้เหล่านี้คือคุกกี้ที่มีความจำเป็นเพื่อให้เว็บไซต์สามารถทำงานได้ และให้ท่านใช้คุณสมบัติต่างๆในเว็บไซต์ของเราได้

  • คุกกี้เพื่อการวิเคราะห์/เพื่อประสิทธิภาพ (Analytical/Performance Cookies)

    คุกกี้เหล่านี้สามารถเก็บรวบรวมพฤติกรรมในการเยี่ยมชมเว็บไซต์ รวมถึงรวบรวมข้อมูลทางสถิติเกี่ยวกับวิธีการเข้าถึงและพฤติกรรมการเยี่ยมชมเว็บไซต์ของท่าน ซึ่งจะช่วยให้ท่านสามารถค้นหาสิ่งที่ต้องการได้อย่างง่ายดาย และช่วยให้เราเข้าใจถึงความสนใจของท่าน อีกทั้งยังสามารถวัดความมีประสิทธิผลของโฆษณาของเรา

Save